Premium Service
More than a device.
A partnership.
Alix Lasers is not an importer. We develop, manufacture and support your devices throughout their entire lifecycle — with guaranteed service levels.
Maintenance & Service
Annual maintenance packages including wear parts, calibration and software checks.
Replacement Device in 48h
In the event of a device failure — you will receive a replacement unit within 48 hours.
Training & Certificates
In-house, on-site or online. With industry-recognized training certificates.
Software Updates
Lifetime updates for AI models, security features and new treatment protocols.
24h Hotline
Direct line to our technicians — DE / EN / FR / RU / ES.
10-Year Warranty
Extendable — including spare parts availability and repair at our German factory.
Service Process
Service excellence in 4 steps.
Onboarding
Setup, briefing and initial training immediately after delivery.
90-Day Support
Personal contact person for the first 3 months of operation.
Annual Service
Scheduled inspection + software update on an annual basis.
Upgrade Path
Exchange and trade-in programs for new model generations.
Service Request
How a service request works.
Reporting
You report the case via phone, WhatsApp, or support ticket — providing the device model, serial number, and a brief error description.
Remote Diagnosis
Our technical team checks the software, parameters, and error logs remotely. Many cases can be resolved directly over the phone.
Restoration
If on-site technical support is needed, we coordinate spare parts, appointments and — if required — a replacement device.
Learn more: Understanding maintenance & service · Training at the Academy · Get in touch
Request your personal service quote.
Our service managers will get back to you within 24 hours with a tailored maintenance and support package.